Terms of Service

Introduction

Welcome to Synqology, a product of M1 Insights Inc. o/a M1 Labs ("Company", "we", "our", or "us"). Synqology is a longevity tracking application featuring the Vitality Index—your daily longevity score (0–100) that measures the behaviors and physiology science links to a longer lifespan. These Terms of Service ("Terms") govern your use of our mobile application Synqology (the "App") and any related services provided by M1 Insights Inc. o/a M1 Labs.

By accessing or using the App, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the App.

User Agreement

By downloading, installing, or using the App, you agree to these Terms. If you do not agree to these Terms, please do not use the App.

You must be at least 18 years old to use this App. By using this App and agreeing to these Terms, you represent and warrant that you are at least 18 years of age.

Privacy Policy

Your use of the App is also subject to our Privacy Policy, which outlines how we collect, use, and protect your information. By using the App, you also agree to the terms of our Privacy Policy.

User Accounts

The App uses Firebase Authentication for secure access to our services:

• For Pro Subscribers: Email-based authentication required to access API services for AI insights

When you subscribe to the Pro plan:

• We collect your email address solely for authentication purposes
• Your email is not used for marketing or shared with third parties (except Firebase for authentication)
• Your email is not included in any data sent to AI services

You are responsible for maintaining the security of your device and the App installation.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Subscription Terms

Synqology offers the following subscription:

• Pro Plan: $12.99/month or $89.99/year—Full Vitality Index, Apple Watch integration, Health Journal, longevity analytics, and expanded synqIQ access

By subscribing to the Pro plan and using synqIQ chat features, you specifically agree:

• That your health and wellness data may be used for scientific analysis as described in our Privacy Policy
• That your anonymized data may be processed by third-party AI services for scientific analysis, including:
  • Google (Gemini) for conversational analysis, personalized health insights, and retrieval of supporting scientific citations
  • Anthropic (Claude) for the narrative section of the Weekly Longevity Report
• That we apply advanced data processing and scientific analysis techniques including:
  • Statistical validation (t-tests, correlation analysis, effect size calculations)
  • Machine learning algorithms for pattern recognition in health data
  • Progressive data granularity and adaptive sampling for efficient processing
  • Retrieval of supporting scientific citations from published literature at query time
• That this data processing is ONLY for generating personalized, scientifically backed insights into your own health data, NOT for marketing purposes
• That no personal identifiers will be shared with any third-party AI service
• That recommendations are supported by scientific research where relevant research is found at the time you ask

synqIQ Access

• Pro Plan: Expanded synqIQ access

Current access details are shown in the App. You can manage or cancel your subscription through your device's app store account. The Pro plan is available at $12.99/month or $89.99/year.

Vitality Forecast

Where the App presents a Vitality Forecast, it is a conditional wellness projection based on stated assumptions. It is not a promise of an outcome or a medical prediction.

API Endpoints & Data Processing

Synqology uses the following systems to provide scientific analysis and insights:

Data Storage: Google Cloud Firestore

• What's Stored: Your Vitality Index data including:
  • Behavior Score components: Sleep timing and consistency, MVPA minutes, daily steps, strength training, mindfulness practice
  • Physiology Score components: VO2 Max percentile, HRV, resting heart rate, sleep stages (REM, deep sleep), BMI
  • Health Journal: Supplements, practices, habits, trials, and custom metrics
• Why: Enables Vitality Index calculation, trend analysis, synqIQ chat insights, and progress tracking
• Security: Protected by Firebase Authentication, encrypted in transit and at rest
• Control: You can delete your data anytime through the app
• Data Included: Apple HealthKit metrics (VO2 Max, HRV, resting heart rate, sleep stages, steps, active energy) AND Health Journal data

synqIQ Chat Features

• Function: Ask questions about your Apple Watch data, supplements, habits, metrics, Vitality Index, and research
• Data Source: Your Vitality Index components, HealthKit metrics, and Health Journal data from Firestore
• AI Processing: AI providers (Google Gemini, Anthropic Claude, and others named in our Privacy Policy) analyze your data in real time to generate insights. Your data is stored in Firestore; AI provider handling is described in our Privacy Policy
• Model Training: We do not use your submitted synqIQ context to train a Synqology-owned AI model. Third-party provider retention and model-training practices are governed by their applicable privacy policies and service terms
• Scientific Citations: Responses supported, where relevant, by research retrieved from published literature at the time you ask
• Privacy Protection: Personal identifiers (name, email) are removed before sending data to AI. Only health context is shared
• Security: All data encrypted with AES-256 at rest and TLS 1.3 in transit

Data Storage and Usage Consent

By using Synqology, you consent to:

• Cloud Storage in Google Firestore: Your Vitality Index data (Behavior Score and Physiology Score components), Apple HealthKit metrics (VO2 Max, HRV, resting heart rate, sleep stages, steps, active energy), and Health Journal data are stored in Google Cloud Firestore
• Purpose: Enables Vitality Index calculation, longevity trend analysis, synqIQ chat insights, and progress tracking over time
• Security: All data encrypted with AES-256 at rest and TLS 1.3 in transit, stored in Google Cloud infrastructure
• Firebase Authentication: Secured by Firebase with email-based authentication

When using synqIQ chat features, you also consent to:

• AI analysis of your Vitality Index data and HealthKit metrics to answer your questions
• Processing by Google Gemini AI for generating insights in real time, subject to the provider handling described in our Privacy Policy
• Sending health data context to AI with personal identifiers (name, email) removed
• Retrieval of scientific research citations from published literature at the time you ask
• Your ability to delete all data anytime through the app or by contacting us

Intellectual Property

The App and its original content, features, and functionality are and will remain the exclusive property of M1 Insights Inc. o/a M1 Labs and its licensors. The App is protected by copyright, trademark, and other laws of both Canada, the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of M1 Insights Inc. o/a M1 Labs.

User Content

Our App allows you to input, upload, and store content such as tracking data, notes, and other materials ("User Content"). You retain all rights to your User Content, and you are responsible for it, including its legality, reliability, and appropriateness.

By submitting User Content to the App, you grant us the right to use, modify, perform, display, reproduce, and distribute such content solely for the purpose of providing and improving the App's services, including AI-powered insights generation.

Prohibited Uses

You agree not to use the App:

• In any way that violates any applicable national or international law or regulation.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
• In any way that could disable, overburden, damage, or impair the App or interfere with any other party's use of the App.
• To attempt to reverse engineer or extract any source code or underlying algorithms of the App.
• To circumvent API rate limits or subscription restrictions.

API Usage and Limitations

Our API services are subject to the following limitations:

• Rate limiting to ensure fair usage and service availability
• Automatic data downsampling for large datasets exceeding 5000 data points
• Request timeouts after 120 seconds for long-running analyses
• Circuit breakers that may temporarily limit access during high load periods
• Pro subscribers: expanded synqIQ access

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the App will immediately cease. If you wish to terminate your account, you may simply discontinue using the App.

Limitation of Liability

In no event shall M1 Insights Inc. o/a M1 Labs, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the App;
• Any conduct or content of any third party on the App;
• Any content obtained from the App; and
• Unauthorized access, use or alteration of your transmissions or content.
• Any insights, recommendations, or analyses generated by the App or its AI features.
• Any errors in data processing, statistical analysis, or AI-generated content.

Disclaimer

Your use of the App is at your sole risk. The App is provided on an "AS IS" and "AS AVAILABLE" basis. The App is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

M1 Insights Inc. o/a M1 Labs, its subsidiaries, affiliates, and its licensors do not warrant that:

• The App will function uninterrupted, secure or available at any particular time or location;
• Any errors or defects will be corrected;
• The App is free of viruses or other harmful components; or
• The results of using the App will meet your requirements.
• The insights generated by AI services will be accurate, complete, or suitable for any particular purpose.
• Statistical analyses will detect all meaningful patterns or correlations in your data.

Health Disclaimer

The App is designed for tracking your Vitality Index and longevity-related metrics. It is not intended to provide medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

The Vitality Index, AI-generated insights, and recommendations are for informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Your Vitality Index score and its components are based on your personal data patterns and should not be interpreted as medical facts or predictions of lifespan.

Never disregard professional medical advice or delay in seeking it because of something you have read in the App, your Vitality Index score, or synqIQ chat responses.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last updated" date at the top.

By continuing to access or use our App after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the App.

Contact Us

If you have any questions about these Terms, please contact us:

Email: info@m1labs.io